Funds withdraval policy


Make sure you have provided valid and up-to-date information to avoid delays for obtaining the withdrawn funds. Every time you use a new method of payment, you have to confirm it. As soon as the verification is done, there is no need to confirm that particular card for funds withdrawal in future.

Verification requires the following steps:

Official ID with photo, namely: passport, driver’s license or any other official identification document.
Proof of address – provide the following documents to confirm that you stay in a country approved by FX-DEALER: bank or credit card statement, recent utility bill (water, electricity or phone) certified with stamp/barcode and signature.
Verification of payment method – if you use a credit card, please, provide us with the front side scan/photo with the first 6 and the last 4 digits open and visible holder’s name and expiry date and the back side with hidden CVV code of your credit card.

When your account is confirmed, make sure you are signed in. After that you will get the access to withdrawal section.

Follow the instructions to withdraw your funds:

-Enter the required information including the desired withdrawal amount

-Click “Send”. If you send a withdrawal request when business hours are over we shall process it on the nearest business day.

Our business hours are: Monday thru Thursday 9a.m. to 4p.m., Friday 9a.m. to 1.30p.m. (ADD BUSINESS HOURS)

Your bank business hours and its policy on money laundering prevention are also significant for getting your withdrawal funds.

What payment means can be used to withdraw funds?

To withdraw your funds you can use a credit card, a bank transfer or chosen payment online-system. As a safety precaution in case of using a new payment system you will be suggested an identification process by our verification system as described above. Withdrawal request will not be processed until the required documents are received.

What are the withdrawal charges?

The withdrawal charges are 3% of the withdrawal amount.

*Please note that there might be an additional fee applied by some banks for every transaction.

What is a minimum withdrawal amount?

The minimum withdrawal amount is USD 100.

How long does it take to get my money?

It takes 48 hours to withdraw Client’s funds.